“That’s not why you’re here,” Merlene said. Her dark eyes pinned Claire like a butterfly specimen on corkboard. “I need you to assess my staff to see how they’re coping emotionally. I don’t have to tell you this has been one miserable morning.” She studied Claire’s face and then raised her brows. “You listed that in your résumé. That you’ve been recently trained in Critical Incident Stress Management?”
CISM? Oh no. She’d forgotten. Why on earth had she included that? “Yes, I’m certified, but . . .” How could she explain? Merlene had no clue that Claire’s entire future—maybe even her sanity—depended on never setting foot in an ER again. It was the only answer to the single prayer she’d clung to since her firefighter brother’s death in a Sacramento trauma room two years ago. Being helpless to save him left her with crippling doubts, sleep-stealing nightmares, and . . . She’d mapped her future out meticulously. The move to Placerville, a new hospital, a new career path, no going back. Everything depended on her plan.
Claire brushed away a long strand of her dark hair and forced herself to stand tall, squaring her shoulders. “I understand what you’re asking. But you should know that I haven’t done any disaster counseling beyond classroom practice. I’m familiar with the principles, but . . .” What could she possibly offer these people? “Wouldn’t the chaplain be a better choice?”
“He’s going to be delayed for several hours. Erin Quinn’s my strongest charge nurse, so if she tells me her ER team is at risk, I believe it. They received six children from that explosion at the day care. Four are in serious condition, and a two-year-old died.” Merlene touched the amber and silver cross resting at the neckline of her uniform. She continued, frowning. “Dr. Caldwell’s working them ragged. An agency nurse threatened to walk out. Security’s got their hands full with the media. . . . You’re all I can offer them right now.”
Claire’s heart pounded in her throat. With every fiber of her being, she wanted to sprint into the northern California sunshine; fill her lungs with mountain air; cleanse away the suffocating scents of fear, pain, and death; keep on running and not look back. It would be so easy. Except that these were fellow nurses in that ER; she’d walked in their shoes. More than most people, Claire understood the awful toll this work could take. The staff needed help. How could she refuse? She took a breath and let it out slowly. “Okay. I’ll do it.”
“Good.” Relief flooded into Merlene’s eyes. She handed Claire a dog-eared sheaf of papers. “Here’s our hospital policy for staff support interventions. Probably nothing new there.” She gestured toward her office a few yards away. “Why don’t you sit down and review it for a few minutes before you go in? You can report to me later after I make my rounds.”