Before Claire could respond, the ambulance bay doors slammed open at the far end of the corridor. There was an answering thunder of footsteps, rubber-soled shoes squeaking across the faded vinyl flooring.

Logan Caldwell reappeared, shoving past a clutch of reporters to direct incoming paramedics. He raked his fingers through his hair and bellowed orders. “Faster! Get that stretcher moving. Give me something to work with, guys. And you—yeah, you, buddy—get the camera out of my face! Who let you in here?” The ER director whirled, stethoscope swinging across his broad chest, to shout at a tall nurse who’d appeared at the entrance to the ER. “Where are those extra nurses, Erin? Call the evening crew in early; a double shift won’t kill anyone. We’re working a disaster case here. Get me some decent staff!”

Claire gritted her teeth. Though she still hadn’t officially met him, there was no doubt in her mind that Logan Caldwell deserved his notorious reputation. Dr. McSnarly. The nickname fit like a surgical glove. Thank heaven she didn’t have to actually work with him—the man looked like he ate chaos for breakfast.

Claire turned to Merlene. “I’ll do the best I can,” she said, then drew a self-protective line. “But only for today. Just until the chaplain comes.”

“Of course. Very short-term.” Merlene began walking away, then stopped to glance over her shoulder. “Oh, a word of caution: Dr. Caldwell hates the idea of counseling. I’d watch my back if I were you.”

Claire hesitated outside the doors to the emergency department. She’d reviewed the summary of steps for an initial critical stress intervention and was as ready as she’d ever be. Considering she’d never done any peer counseling before. I’m a fraud. Why am I here?

She shut her eyes for a moment, hearing the din of the department beyond. It had been stupid to put the CISM training on her résumé. She’d taken the course last fall and participated reluctantly in the mock crisis situations, mostly because it would look impressive on her application for the clinical educator position. But afterward Claire knew that she could never volunteer as a peer counselor. Never. It felt too personal, too painful.

Healing the healers, they called it, the basis for the work of volunteer teams that waded into horror zones after events like 9/11, the killer tsunami in Indonesia, and the devastating aftermath of Hurricane Katrina. And a Sacramento, California, trauma room after a warehouse fire that killed seven firefighters.

Claire fought the memories. Yes, the counseling teams made sure that caregivers took care of themselves too, assessing them for burnout and signs of post-traumatic stress. Like difficulty making decisions, sleeplessness, nightmares, and relationship failures. Claire knew the symptoms only too well. She’d struggled with most of them herself these past two years, exactly the reason she’d run away from that Sacramento hospital—after refusing its offer of stress counseling—and never looked back.