Learning to Communicate...


Added benefits of drive through talking: (a) Gives you a chance to fully understand what the other person is saying before you respond.  This also prevents tuning out the other person while he or she is talking.  (b) Validates the other person and his or her opinions.  When you not only listen but also repeat back what someone says, you communicate that the person and his or her opinions are important to you and worth taking seriously.

From It Takes Two to Tango by Gary and Norma Smalley.

All excerpts from It Takes Two to Tango are copyright 1997, Gary and Norma Smalley, and are used with permission.

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