Correct People Compassionately
- Wednesday, October 28, 2009
During the three-month probation, she failed to meet any of her goals. Her supervisor realized no amount of talent could make up for lack of heart, so he reluctantly terminated her employment. He needed to show to the employee, and the organization, that performance was critical. He also wanted to show compassion for the employee involved, so he paid for career counseling and then helped her land a coveted job with another international corporation. In addition, he carefully identified how he could improve his department's screening process for evaluating all future potential employees.
As a leader, you will never get away from the need to correct people. The Bible provides a number of examples to help you take the needed action with confidence, knowing you are applying ancient wisdom and techniques that work.
Excerpted from Lead & Succeed by Sara J. Moulton Reger (Excel Books, 2009). Copyright 2009 by Sara J. Moulton Reger. Used with permission. All rights reserved.
Sara J. Moulton Reger helps Fortune 500 companies achieve their business objectives. Sara hasbeen a management consultant since 1988, specializing in organizational change, culture transformation, governance, and leadership, both at IBM and other leading consulting firms. Currently, she is a transformation program executive leading various global initiatives at IBM. Sara has published on a variety of topics, including business culture, business complexity, governance, organizational change management, communication, risk management, and financial management. She is the author of Can Two Rights Make a Wrong? Insights from IBM's Tangible Culture Approach (IBM Press, 2006).
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