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A New IT Help Form

A New Help Request Form From Your Computer Technology Department
 1. Describe your problem: ____________

 2. Now describe it accurately: _____________

 3. Speculate wildly about its cause: _______________

 4. Problem Severity: Minor __ Minor __ Minor __ Trivial __

 5. Nature of the problem: Locked Up __ Frozen __ Shoe in Monitor __  Beaten with a Club __

 6. Is your computer plugged in? Yes __ No __

 7. Is it turned on? Yes __ No __

 8. Have you tried to fix it yourself? Yes __ No __

 9. Have you made it worse? Yes __

 10. Have you read the manual? Yes __ No __

 11. Are you sure you've read the manual? Yes __ No __

 12. Are you absolutely certain you've read the manual? No __

 13. Do you think you understood it? Yes __ No __

 14. If "Yes," why do you still have a problem? ________

 15. How tall are you? Are you above this line? ________

 16. Are you sure you aren't imagining the problem? Yes __ No __

 17. Did anyone else see this problem? Yes __ No __

 18. It's probably a nice day. Why aren't you outside playing? ________

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