Tech Support: "Ok, I can help you install the software. Would you like me to do that?"

Customer: "Yes."

Tech Support: "All right, can you insert the disk in the disk drive please?"

Customer: "How?"

Tech Support: "Place the disk in the opening at the front of the computer."

Customer: "Will I have to have my computer delivered before we can do this?"

Tech Support: "Um yes, that might be an idea."