As a concierge at a posh resort, I am often asked about the ski facilities. One day, a couple who had just checked in after a long flight came by, and asked me where the lift was.

"Go down the hill," I told them, "out the door, past the pool, 200 yards down the block, and you'll see it on your right."

Their tired faces suddenly looked even more exhausted, until the man behind them spoke up. "These folks are from England," he said. "I think they're looking for the elevator."