During training as a medical-group receptionist, she was told never to recommend one doctor over another, but simply state who had available appointments.

One day a woman came in and looked at her conspiratorially. "I'm a nurse," she whispered, "and I know the staff always knows which doctors are good and which aren't. Who do you think I should see?"

Knowing her supervisor was listening close by, she tried to sound most professional... "Oh, I'm sorry," she replied. "I can't recommend any of our doctors."

"Well, you must know!" said the nurse, heading for the door.