The thought that you must have a special certification or unique ability to make a difference in someone’s life is as wasteful as Michael Jordan never using his talent on the basketball court.
Listening is one of the most fruitful ways to help someone, but is also among the most underused skills. Couple that with our current culture’s awareness of offending others and we have effectively talked ourselves out of connecting with people when they may need it most. But do we recognize the kind of opportunity we are letting go?
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