New Ideas from Tech Support

Tech support people like me spend our days on the phone with customers. Many like to chat while waiting for their computers to reboot. One man told me he'd been a long-haul truck driver.

I'd love to drive a big rig," I said, "but I'd worry about falling asleep at the wheel."

"Here's a tip to stay awake," he offered. "Put a $100 bill in your left hand and hold it out the window."

Originally published April 16, 2003.