Hello, UPS?
Published Dec 28, 2004
At the UPS cargo phone center where I worked, a woman called and said, "I need a baseball quote."
I immediately answered with Yogi Berra's famous "It ain't over 'til it's over!"
There was a brief moment of silence before the woman asked, "What was that?"
"You asked me for a baseball quote," I responded, "and that was the first thing that came into my head."
"Oh," she replied. "My husband told me to call and get a baseball quote."
I asked if she wanted to ship something, and she said she did. Then it dawned on me: "Do you mean you want a ballpark figure?"
Originally published December 29, 2004.
