Customer Satisfaction
Published Jan 01, 1900
When I was working as a clerk at a sporting-goods store, a woman came up to my register with a package of white athletic socks. "Will you open this up so I can see how the socks feel?" she asked. Reluctantly I tore open the package, and she scrutinized the merchandise. She handed me the package, saying, "I like them." Relieved, I started to ring her up, until she interrupted me. "Can I have another pack? This one's been opened."
Originally published November 14, 2002.
