- If it rings, answer it. Talk kindly.
- If it clanks, call the repairman.
- If it whistles, ignore it.
- If it is a friend, take a break.
- If it is the boss, look busy.
- If it talks, take notes.
- If it is handwritten, type it.
- If it is typed, copy it.
- If it is copied, file it.
- If it is Friday, forget it!
Originally published November 14, 2002.