The Help Line
Published Jan 01, 1900
Since I was the first to arrive at our high-tech company one morning, I answered the telephone. When the caller asked for field engineering, I explained that it was before normal business hours, but that I would help if I could. "What's your job there?" the caller asked me. "I'm the president," I replied. There was a pause. Then he said, "I'll call back later. I need to talk to someone who knows something."
Originally published November 14, 2002.
