Resolving Conflict and Dealing with Anger...
There are five keys or attitudes that open a closed spirit:
-Become gentle; demonstrate tenderheartedness.
-Understand what the other person has gone through, listening
carefully not only to what is said, but also to how it is
said. What has caused the anger?
-Acknowledge that the person is hurting, and admit when you have
-Touch the other person gently.
-Ask for forgiveness.
From It Takes Two to Tango by Gary and Norma Smalley.
All excerpts from It Takes Two to Tango are copyright 1997, Gary and Norma Smalley, and are used with permission.
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