Chick-fil-A Tops the American Consumer Satisfaction Index's List of Best Restaurants

Veronica Neffinger

Chick-fil-A has once again emerged as America’s top-rated fast food restaurant, according to a report from the American Customer Satisfaction Index.

The Christian Post reports that the ACSI rates restaurants on a 100-point scale, and Chick-fil-A scored an 87. The survey polled 22,522 customers.

Panera Bread and Subway were the only other fast food restaurants on the list to score 80 or higher.

Next in the rankings were Arby’s (79), Starbucks (78), and Dunkin’ Donuts (78).

This marks the third year in a row that Chick-fil-A has topped the ACSI’s list. Additionally, before Chick-fil-A came on the scene, no restaurant had scored higher than 86.

In addition to providing delicious chicken sandwiches, Chick-fil-A restaurants prioritize excellent customer service and Christian values, such as being closed on Sundays and playing Christian music in their establishments. ACSI also credited Chick-fil-A’s “product focus” as a reason for their continued success.

Although the fast food chain often comes under criticism for these Christian values, it also continues to be popular with customers, as the ACSI report shows.

As far as full-service restaurants on the list, Texas Roadhouse ranked highest (83), followed by Cracker Barrel (81), Longhorn Steakhouse (81), and Olive Garden (80).


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Publication date: July 9, 2018