By: Rick Boxx
July 19, 2013
During a planning session for a new consulting practice, we discussed the danger of delivering too much information to the client too soon. To emphasize this point, I shared a story about the great consultant, Peter Drucker.
Peter discovered that he usually knew, within a few hours, his consulting client’s primary problem. However, if the client was told immediately, they were usually offended and wouldn’t implement his recommendations.
Since he desired their success Peter shifted his approach. He prepared the client by “doing lots of additional research” and waiting to deliver his findings until they seemed ready.
Proverbs 12:8 teaches, “There is one who speaks rashly like the thrusts of a sword, But the tongue of the wise brings healing.”
Sometimes, truth needs to be delayed until their heart is ready.
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